Learning and development

The College recognises that world-class learning and development with a business focus for our people is essential for a modern organisation. The College invests in a broad range of learning and development opportunities, e-learning, knowledge share through social media, toolkits and face-to-face workshops.

In recent years the Learning and Development Team have designed a Leadership and Management programme and a series of masterclasses to support roles and responsibilities and help individual’s development. We have run cross College programmes on teamworking and client service to help individuals share their experiences and use best practice to improve. The Client Service workshops were run by our Client Service Champions - over 40 of our own people who were passionate about Client Service and volunteered to get involved.

The Learning and Development Team are based in Guildford but are often out and about delivering workshops or working with teams to help develop their performance.

The Learning and Development budget is held centrally by the team and is informed by a training needs analysis process which highlights core curriculum and technical skills training in line with our Brand and Business plans.

At our heart we are a learning and development organisation, and we strive to achieve the best results by offering the best development and facilitators to ensure our staff have the competitive advantage in today’s workplace. 

Performance development review

The College has an on-going performance scheme called the Performance Development Review (PDR).

The quality of our work has a direct impact on the quality of service the College delivers to its clients. It therefore makes sense to focus on our own performance through personal objectives, self-development and gaining an understanding of our organisation’s priorities to ensure we play an active part in the College’s success. 

As individuals we need to understand what is expected of us, how we can improve our performance and how we can deliver outstanding client service both internally and externally. With this in mind, we all have a responsibility to ensure that our own performance development review takes place – in return we will enhance our skills and personal reputation whilst contributing towards the College meeting its strategic objectives.

Through this process we can live the College’s Values and can all contribute to the achievement of the College’s Vision.